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What Is the Relevance of Technology?

 "Technology in the long-run is irrelevant". That is what a customer of mine told me when I made a presentation to him about a new product. I had been talking about the product's features and benefits and listed "state-of-the-art technology" or something to that effect, as one of them. That is when he made his statement. I realized later that he was correct, at least within the context of how I used "Technology" in my presentation. But I began thinking about whether he could be right in other contexts as well. What is Technology? Merriam-Webster defines it as: 1 a: the practical application of knowledge especially in a particular area: engineering 2 <medical technology> b: a capability given by the practical application of knowledge <a car's fuel-saving technology> 2 : a manner of accomplishing a task especially using technical processes, methods, or knowledge 3 : the specialized aspects of a particular field of endeavor <educational